What if there is no answer yet to a question asked

Missing answer receives the label "yet to be determined"

If there is no answer yet in the chain file, the question does not come out as "yes" or "no", but with the label "yet to be determined". The system does not invent an answer and does not guess. This is a deliberate choice: preferring an empty space that is visible, rather than a suspicion that is later read as fact. For you as the person filling it in, this label means that you must indicate yourself what needs to happen before you can confirm — it is a work list, not an error message.

A common cause is that the question asks for evidence that has not yet been provided: a certificate, a continuity plan, a statement on AI use. Such a question about a plan to continue business operations in the event of a serious disruption remains "yet to be determined" until the document is uploaded and linked. Other times it is a question that is simply new — a customer asks something that has not been asked before, for example about the use of AI systems within the service provision. In that case there is no backlog, but a first time: the answer must be established and added to the file before it automatically appears in the next list.

Why automatic filling stops here

This follows directly from the principle that a "yes" is never proposed for which the file has no source. The system matches a posed question to an answer with a source — a certificate, a registered fact, a previously confirmed answer. Without that source there is nothing to match, and thus no proposal. This applies equally to a basic fact as to a substantive question: a question about the sector in which the business operates, in practice rarely receives "yet to be determined" because the sector classification is usually already established, whereas a question about a specific control measure from annex A of ISO/IEC 27001 does receive that label more often as long as the underlying documentation is still missing. The label disappears as soon as you provide or confirm the answer — not before.