how can I have our chain file and account deleted

Deletion is possible, but not everything disappears

Yes, you can have your chain file and account at Supplia deleted. We only retain the answers you have entered and the supporting documents you have uploaded, such as an ISO 27001 certificate or a policy document. If you request deletion, we remove that data from our system. However, anything already submitted outside of that remains in place: every list you have sent to a customer's portal is still there. We never log in to a third party's portal, so we cannot and will not adjust or retrieve that for you.

Two things also exist independently of your account. First, the data that is legally required to be in the Trade Register, such as the company's registration number and the statutory name — we do not remove those, because they do not come from our file but from the public registration itself. Second: if you start over later, you fill everything in again from scratch. There is no partial deletion that erases only certain answers and leaves the rest standing; it is the entire file or nothing.

Where this rests: no certifying role

The fact that we ourselves do not declare, score or approve anything means that there is also no "status" or "mark of approval" that must be withdrawn upon deletion — there never was one. Our role is to compile answers from your own chain file, not to assess them. For data that is legally fixed, such as through the Trade Register Act 2007, deletion with us does not change the registration itself. If you prefer not to share specific answers with a particular customer before proceeding with deletion, the confidentiality button for that answer is the appropriate way, not deleting the entire file.